*This position has been filled*Job Opportunity- Recovery Coach-Mental Health Support Worker (Casual)

Position: Recovery Coach- Mental Health Support Worker (Casual)

Program: GROW

Reports To: Program Manager

Bargaining Unit: HEU

Benchmark Match: Grid 10 ($21.13-$22.92)

Benchmark Title: Support Worker 2 (81502)

Closing Date: June 21, 2016 at 4PM


Please send your resume to sarah.crawley@icmha.ca

  1. Job Summary:

Within the context of a person centered care model, the Recovery Coach evaluates, plans and facilitates individual and group recovery/rehabilitation programs for adults with mental health and substance use issues.  The Recovery Coach, as a member of an integrated, collaborative team, encourages clients to actively participate in recovery-oriented activities including social, recreational, and leisure activities.       

  1. Role Description/Typical Duties & Responsibilities:
  • Follows the direction of the Program Manager to implement client service based on assessment results and treatment plans;
  • Plans group support programs by determining content and structure by consulting with clients as appropriate, using evidence-based practices of psychosocial rehabilitation and addictions/behavior-change models of practice;
  • Facilitates recovery groups to support skill development and access to resources in the domains of wellness, basic living skills and leisure, employment and education;
  • Evaluates recovery groups using information attained by observation and client feedback on issues such as group session effectiveness, and material presented.  Reports feedback to the supervisor;
  • Participates in case planning with clients and/or healthcare providers by performing duties such as identifying and documenting needs and goals, regular check ins and assisting clients to determine appropriate programs and/or resources.
  • Advocates for clients by problem solving in areas such as landlord-tenant disputes, financial assistance, accessing community resources, and obtaining volunteer placements.
  • Observes clients, identifies and assesses potential emergency situations, and develops short-term strategies to deal with such situations. Reports changes in behavior.  Provides feedback and input regarding clients’ needs, performance, and progress.
  • Provides supportive modeling, demonstrations and behavior management to clients, their families, and their personal networks, to assist with the development of physical, social, emotional, and life skills such as maintaining personal hygiene, housekeeping, meal planning and preparation, meeting financial obligations, making and keeping appointments, and interpersonal skills.
  • Completes and maintains related records and documentation such as group session evaluation summaries, attendance and progress notes
  • Participates in quality improvement activities and implements changes as directed;
  • Performs other related duties as assigned.
  1. Qualifications:

Education, Training and Experience:

  • Bachelor Degree in Human Services, high school diploma and 4 years’ experience working in mental health service provision, or college certificate in human services and 2 years’ experience working in mental health service provision.
  • Unrestricted Class 5 driver’s license, may be required to obtain Class 4
  • Current certificate in First Aid and CPR
  • Current satisfactory Criminal Record Check
  • Driver’s abstract
  1. Typical Abilities & Skills:
  • Knowledge of Psychosocial Rehabilitation Principles
  • Ability to communicate effectively, both verbally and in writing;
  • Facilitation skills.
  • Physical ability to carry out the duties of the position;
  • Ability to work independently and in cooperation with others;
  • Ability to operate related equipment;
  • Ability to plan, organize and prioritize;
  • Ability to establish and maintain rapport with clients;
  • Ability to analyze and resolve problems;
  • Conflict resolution skills;














*This position has been filled* Job Opportunity- Employment Coach

Position: Employment Coach

Program: NetWorks Employment Solutions

Reports to: Program Manager

Bargaining Unit: HEU

Benchmark Title: Supported Employment Worker (81802) Grid 10

Benchmark Match: $21.13-$22.92/per hour

Days of Work: 3 days per week, days will be flexible based on client need

Hours of Work: 21 hours per week, hours will be flexible based on client need

Closing Date: Until filled

Send your resume to Sarah.Crawley@icmha.ca 

Scope and Level Definition:

Assists individuals with mental health and substance use issues to obtain employment within the community by performing activities such as locating prospective employers, facilitating placement of clients, and assisting clients to become job ready. This process includes job search, applying for jobs, resume and cover letter writing, interview practice, symptom management, vocational counselling, and referral to community resources.

Support clients working in the community to maintain their employment and improve their job experience through ongoing support, coaching, and education of client and employer.

Typical Functions and Responsibilities:

  1. Work independently in the community, meeting clients in the community at locations of their choice – 70% of work should be outside of the office.
  2. Interview clients to identify interests, skills, employment and education history, and potential barriers to successful employment.
  3. Refer to other programs and services as required and provide information regarding available community resources.
  4. Locate prospective employers in the community appropriate to clients’ work profiles by following up on referrals, making cold calls, networking, and developing partnerships with government recruiting bodies and employment programs.
  5. Market NetWorks to prospective employers and develop related promotional materials.
  6. Evaluate available employment, match clients in accordance with client work profiles and abilities and market clients to employers to secure employment.
  7. Assist clients to become job ready by providing coaching in employment-related areas.
  8. Provide on-site support to clients.
  9. Follow up with clients and employers to monitor the quality of placements. Assist employers to work with clients by providing education and information and negotiating accommodations, where appropriate.
  10. Ensure close and ongoing communication with case managers and/or other appropriate professionals through regular contact (e.g. attending case and team meetings as agreed) in order to integrate vocational goals into mental health treatment.
  11. Complete and maintains related records and documentation such as reports on clients’ skill levels and progress towards goals and objectives.
  12. Perform other related duties as required.


Education, Training and Experience:

  • Bachelor’s degree in Health, Social Services, or Career Counselling/Vocational Rehabilitation
  • Recent, related experience of two years
  • Training in Suicide Prevention and Motivational Interviewing
  • Recent experience with substance use issues and harm reduction
  • Recent experience working with clients at risk of homelessness and vulnerable adults


Competencies, Skills and Abilities:

  • Familiarity with Individual Placement and Support (IPS) model of Supported Employment
  • Caseload management of at least 15-20 clients
  • Assertive outreach to clients
  • Ensure clients initial appointments are set within one week of referral
  • Knowledge and implementation of psycho-social rehabilitation practice
  • Knowledge of the symptoms of mental illness, with attention to: Schizophrenia, Bipolar Disorder, Anxiety Disorders, Schizoaffective Disorder, and Borderline Personality Disorder
  • Knowledge of substance abuse issues
  • Liaising with mental health professionals and community resources
  • Ability to effectively support clients to establish goals
  • Marketing and promoting clients and the program
  • Client advocacy
  • Ability to work independently, outside of an office environment while maintaining accountability, and managing files and communication requirements
  • Completing vocational assessments and creating employment plans
  • Violence prevention
  • Suicide Intervention (ASIST Preferred)
  • Valid Class 5 BC Drivers license, use of one’s own vehicle, and business use insurance with a minimum of $5 million liability.


Technology Competencies

  • Software literacy: Microsoft Word, Excel, Outlook
  • Email and internet use
  • Electronic case management
  • Network file system
  • Smart phone literacy

*This position has been filled* Manager, Alzheimer Support Program

Job Summary:

Provides a liaison role with service providers, case managers, caregivers and other treatment providers.

The Manager is expected to implement new service standards and manage both the staff and program in accordance with all policies and procedures.

This position works 4 days per week, 7 hours per day.


  • Contacts/confers with community resources (e.g., family physician or case manager)
  • Plans, develops and implements programming tailored to meet the needs of clients;
  • Conducts intake interviews with caregivers to assess clients in the Alzheimer Support Program;
  • Oversight and management of staff and the day to day operations of the program;
  • Responsible for assigning work, providing feedback and evaluations, determining training requirements, orienting new staff and resolving staffing issues.
  • Completes and maintains related records and documents such as progress reports, statistics, and service logs;
  • Answers general inquiries by telephone or in person, and provides directive and routine information about policies and programs;

Skills and Abilities:

  • Leadership skillls
  • Ability to communicate effectively written and verbally;
  • Strong administrative skills;
  • Ability to plan, organize and prioritize;
  • Ability to adapt to a changing environment;
  • Ability in conducting objective assessments ;
  • Ability to establish and maintain rapport with clients, caregivers and other professionals;
  • Ability to observe and recognize changes in clients;
  • Ability to supervise and direct staff;
  • Ability to work independently and in cooperation with others;
  • Ability to provide a calm, easy going and stable environment for clients and staff
  • Ability to manage change
  • Ability to think creatively
  • Computer skills

Licensed Practical Nurse, Social Work degree or a Bachelor’s Degree in a field that lends itself to the support of senior care. At least two years of Management/Supervisory experience. Experience with dementia and adult day programming preferred.

Please send your resume to Sarah Crawley



POSITION FILLED – Job Opportunity – Employment Coach, NetWorks Employment Solutions

Our NetWorks Employment Solutions program is looking for an experienced Employment Coach. The successful candidate will have experience in vocational counselling, and working with individuals recovering from mental illness. The NetWorks program uses an Individual Placement and Support model of Supported employment, and Coaches are expected to carry a minimum caseload of 25 clients, work in the community, and provide all aspects of job search and job support.

This a full-time position (35 hours/week) with full benefits after completion of a probationary period. Starting wage: $20.93/hr

Employment Coach Job Description 

Please forward your resume and cover letter to Island Community Mental Health, attention: Sarah crawley

POSITION FILLED – Career Opportunity: Nurse Manager

The Nurse Manager is responsible for all aspects of planning, organizing, and directing the delivery of services for the residential care site to ensure a high standard of care consistent with licensing regulations, and policies and procedures of the agency. Provide mental health and addictions services based on a philosophy of psycho-social rehabilitation (PSR). In keeping with an individualized client recovery plan, utilizes the PSR principles to develop, plan, implement, and maintain a full range of clinical services and client centered programs. Liaises with relevant programs (Island Health) and community agencies in coordinating and integrating mental health and addictions services. The Nurse Manager is responsible for the day to day operations of the site and scheduling staff resources to ensure adequate coverage as per the union and health contracts and guidelines. Duties also include assessing staff skills and providing training, hiring, orientation and performance monitoring.

This position requires a nursing degree and current registration with CRNBC. A minimum of 2-3 years working in a related position and at least 2 years working in a supervisory role. This is an excluded position and the hours of work are 40 per week.